Terms & Conditions
Processing Time and Delivery
The orders will be processed in 1 to 10 business days (as stated in the product info) and sent with an Express Delivery Courier(DHL Express). Buyers will be provided a tracking number that they can monitor their shipment with.
It's buyer's responsibility to monitor the shipment and not miss any important date that needs buyers immediate action.
*If your address is in DHL's Remote Area List, we keep the right to ship your order with National Postage Services with a tracking number. In that case you will be informed prior to shipment and asked for consent.
Shipping generally takes up to 2-3 business days to Europe and 3-6 business days to the rest of the world.
Kitbox can not be held responsible for delays due to customs processes or the regional holidays of the destination country.
Customs Duties & Other Fees
Please beware that additional taxes may apply to the total amount according to the destination country's customs regulations.
* USA orders are free of duty charges and tax up to 800$
How to Return
We gladly accept returns, exchanges, and cancellations.
To return an item:
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
Or Request a cancellation: Before item has been shipped
For Damaged or Incorrect Items:
If the item has arrived in a damaged/defective condition to you, or it is the wrong item, Kitbox will be responsible of all return or replacement costs including shipping. Please contact us if you think that your item is defective.
For all other returns & exchanges:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
In the following situations, items can't be returned or exchanged;
Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for mounted goods.
We can't accept returns if the item is used and/or damaged by the user.
We can't accept returns of purchases made during a campaing unless it arrived damaged or incorrect.
Returns caused by a no collection/acceptance of the delivery will be refunded with the deduction of the original shipping cost and any return costs that may occur.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
Maslak Mah. AOS 6. Sk, Sariyer, İstanbul, 34, 34485, Turkey